Welcome to our Current Tenant page. Here you will find information that may be useful while you have an active lease with JWC. We hope you find this information informative and helpful. Areas in bold indicate common issues that tenants may overlook. Please contact our office if you have any questions. Thank you for choosing JWC as your rental company!
We strongly recommend that you read your copy of your lease agreement prior to vacating. Additional copies of your lease are available at a cost of $5.00 per copy.
Notice To Vacate
The tenant must provide JWC with a written notice of surrender of the leased premises no less than 30 days prior to the expiration date of the lease. Failure to give the minimum 30 days written notice will make the tenant responsible for the payment in full of the following months rent under the terms of the lease. The vacate date is the date that the tenant has surrendered the keys to our office. Keys must be brought into our office and handed over to our staff.
Military Clause: A 30 day written notice is required and an official copy of military orders must accompany the tenant notice to vacate. We verify all PCS, ETS and Deployment orders for authenticity.
Any refund of the security deposit will be mailed to the tenant forwarding address within 30 days of vacating if all terms, covenants, and conditions of the lease agreement are complied with. It is the tenants responsibility to provide our office with a forwarding address.
Payment Of Rent
All payments must be made through the online tenant portal using your bank account information. You will need your bank account and routing number. JWC does not accept credit/debit cards. Rent is due on the 1st of every month and is late after the 3rd. A 10% late charge will be assessed after the 3rd. An additional late fee of $5.00 per day will be added to any account not paid in full by the 6th day of the month. We strongly recommend using the tenant portal for all payments. Online payments must be made using bank account and routing number only. Please note that it may take up to 3 business days for any payment to reflect on your bank account. We do not take any form of payment over the phone.
If it becomes necessary to file for eviction, the tenant must pay all court fees plus a $100.00 fee to JWC for court appearances. Additionally, should it become necessary for JWC to enforce a “writ of eviction”, the tenant will be responsible for payment of eviction costs in the amount not less than $300.00.
If you are a pet owner, JWC does allow pets on select properties at the owners discretion. Properties that accept pets do so with an exception of aggressive breeds. Some of these aggressive breeds include, but are not limited to Pit Bulls, American Bulldogs, Staffordshire Terriers, Mastiffs, Dogo Argentino, Rottweilers, Great Pyrenees, German Shepards, Huskies, Malamutes, Doberman Pinschers, Chow Chows, Great Danes, St. Bernards, Akitas, Presa Canarios, and Wolf Hybrids. Approved pets require a paid $300 non-refundable fee per pet. Approved pets may include, but are not limited to dogs, cats, hamsters, gerbils, ferrets, reptiles, birds and fish. The fee for any and each of these pets is $300 and is non-refundable. For fish tanks, pet deposits are $50 for any fish tank that is 15 gallons or under. The pet deposit for any fish tank that is over 15 gallons is $300. A pet violation fee of $2.00 per day will be assessed to the Lessee, for any pet detected on the premises, for failure to comply with the prior payment of the pet fee by the Lessee. Our office staff can assist you if you have any further questions regarding pets.
We strongly advise tenants to obtain renters insurance. Tenants may obtain renters insurance using any provider of the tenant’s preference.
Repairs and Maintenance Requests
Repair and maintenance requests can be made through the online tenant portal and will be the quickest method of processing the maintenance request as this request will automatically be entered into our system as a work order. Our maintenance department will be notified immediately of this request and will begin the necessary steps to get the maintenance request resolved. It is important to understand that JWC does not own any rental properties. JWC manages our rental properties and in many cases must get all repair and maintenance requests approved by the owner of the property.
Emergency and After Hours Issues
An emergency repair constitutes any damage or needed repair that poses an immediate threat to tenant health/safety or property condition. For example:
– No heat during freezing temperatures.
– Break-in/Unsecured Property
Tenants may still be responsible for charges incurred for emergency repairs per the tenant lease.
Lockouts: JWC will not provide the tenant with a key to the rental property if the tenant has locked himself or herself out. The tenant must call a locksmith and pay them at the time of service.
A lease renewal will be delivered to the tenant by JWC approximately 30-45 days prior to the expiration date of the lease. A lease renewal inspection will be will conducted at this time to insure that all conditions and covenants of the lease are being adhered to, and to determine if any repairs may be required.
A lease renewal inspection is required and will be performed for all lease renewals. A move out inspection is also required after the tenant has vacated the rental property. The move out inspection can be conducted jointly by appointment with the tenant. The tenant must contact JWC at least 10 working days prior to the appointment date to schedule a joint appointment. A charge of $25.00 will be deducted from the security deposit if the tenant fails to make the scheduled appointment. If damages to the rental property exceed the security deposit, the tenant will be charged accordingly.
Use and Care of Lawn and Yard
The tenant is responsible for the care, maintenance and watering of lawns and shrubbery. Yards are to be free of trash, mowed, edged and trimmed on a regular basis, to maintain a neat and clean appearance at all times, and cannot be left unattended to the point of violation of any city ordinance. The tenant will be responsible for any fine for yard violations issues to the landlord. Watering of the yards, trees and shrubbery will be the responsibility of the tenant and required to the extent that yards, trees and shrubbery maintain a live green status at all times. Additional extensive watering is required of the tenant in times of minimal rainfall and conditions of extreme heat and drought. Tenant is responsible for the use, care and maintenance of existing in ground sprinkler systems.
Fixtures, Additions and Improvements
All additions, fixtures or improvements made by the tenant except movable household furniture, shall become the property of the owner and remain at the termination of this lease. Tenant shall not allow trampolines, swing sets, pools, satellite dishes, antennas or any other devices to be installed on the leased property without written permission from the landlord. Satellite Dishes or any other similar items must be on a pole in the yard and not mounted on the roof, fence or any other improvements of the property. Permission requests of these items should be made in writing through the rental department. Satellite dishes and poles must be removed before vacating. Additionally, permission for above ground pools must be accompanied with an additional deposit of $500.00 for yard restoration.
Maintenance of Rental Property
The tenant shall be responsible for repair or maintenance functions to include, but are not limited to:
- Changing of air condition/furnace filters on a monthly basis.
- Resetting of circuit breakers or fuses.
- Unstopping plumbing (except that caused by tree roots).
- Damage resulting from failure to promptly report any malfunctions or abnormal operations of equipment within the rented property and vandalism.
- Damage resulting from forceful entry, burglary.
- Changing of electric light bulbs.
- Tightening of screws, nuts and bulbs on hardware not requiring specialized training.
- Excessively high water or utility bills resulting from failure to report obvious leaks.
- Freezing pipes (below 32 degrees). The tenant is responsible for maintaining heat in home, water dripping, and open cabinet doors.
- All screen repair, or replacement and repair, or replacement of all broken glass.
- Payment of any repair bill due to tenant where no problem was found or corrected.
- Lighting of any and all pilot lights on gas fixtures.
- Ensuring proper operation of smoke alarm(s) and replacement battery if needed.
- Failure to report suspected termite and/or other insect infestation or damage to the property.
Requirements for Cleaning
- Ceilings, walls and woodwork: loose dirt must be removed from walls, and other surfaces including blinds.
- Spots, dirt, grease, fingerprints and other marks must be removed from walls, baseboards, window sills, doors and other woodwork.
- Nails and screws must be removed and the walls or doors restored to their original condition. Holes or spots must be professionally restored.
- All decals, stickers on ceilings, wallpaper or contact paper must be removed.
- All drawers, furniture and cabinets must be emptied, wiped out and left open. Closets and shelves must be cleared of hangers or trash. Kitchen cabinets are to be free of food particles, cleaned and left open. Dishwasher cleaned and dry.
- Refrigerators: The refrigerator wmust be defrosted and thoroughly washed out with a mild detergent and then wiped completely dry. Turn the dial to the “OFF” position, unplug, and be sure to leave the door open. Exterior surfaces must be clean, including the rubber door seal. The refrigerator must be moved from the wall and the area behind and underneath cleaned, and the refrigerator returned to it’s normal position.
- Stove: Wire brushes or sandpaper should never be used. Easy Off is a good product to use on the interior of the oven. NOTE: Do not attempt to use a cleaning product on a self-cleaning oven. Drip pans must be replaced with new ones.
- All tubs, basins, sinks, toilets and tile must be thoroughly scrubbed, cleaned and dried.
- Air conditioner, heater units, closets and vents must be cleaned and a new filter installed and the access panel left off for inspection.
- Vent-a-hood exhaust filter must be clean and free of all grease.
- All tile or wood floors must be mopped clean and free of marks.
- Garages and driveways must be cleaned of all grease and old marks removed.
- Grounds must be neatly mowed and edged to include under porches, and in flowerbeds. Trash and other debris must be removed from the grounds.
- Windows and mirrors must be cleaned, inside out. Screens must be in original condition or they must be replaced.
- Fireplaces must have all ashes removed and fireplace cleaned.
- Carpets must be professionally steam cleaned and shampooed by an approved vendor. The receipt for payment of carpet cleaning must be presented to the rental department at time of vacating. Self-carpet or rental equipment receipts will not be accepted.
- Tenants that had pets on the premises must have the property professionally exterminated for fleas and ticks, and present the receipt upon vacating.