We highly advise using either Google Chrome or Mozilla Firefox for the portal to function correctly. Either one of these web browsers should be used regardless if you are using a computer, laptop, tablet or smart phone to access the portal. Internet Explorer and Apple Safari may not display all content correctly.
Mobile Users: We highly recommend installing the Google Chrome APP on your mobile device/smart phone/tablet/etc and using it to login to the portal.
If you need to install Google Chrome or Mozilla Firefox, please choose your options carefully during the installation process as other 3rd party software can potentially be installed also.
If you are logging in to the portal for the first time, you must log in using a personal computer (PC) or laptop. You cannot log in to the portal for the first time using a mobile device such as a smart phone or tablet. You must successfully log in to the portal using a personal computer (PC) or a laptop, in order to activate your mobile access to the portal. After you successfully log in to the portal from a personal computer (PC) or laptop, you may then log in to the portal using a mobile device such as a smart phone or tablet.
If you are unable to log in to the portal, please make sure you are using the correct email address and password. If you do not know your password, please click the “Forgot your password?” link above. You may also contact our office to verify that the correct email address is registered with JWC.
If you are still having trouble logging into your portal, try restarting your computer. You can also try deleting the cookies and cache within your web browser.
Please watch this video if you are having any of the following issues:
- Unable to log into the portal.
- Unable to view all information in the portal.
- Portal is not displaying data you are looking for.
How To Clear The Cache And Cookies In Your Web Browser