Tenants

IMPORTANT: Beginning September 24, 2015, our portal hosting vendor will be discontinuing portal functionality on the Windows XP Operating System platform. This means that the portal will be unavailable for anyone who attempts to login to the portal using a computer or laptop that has Windows XP. The portal functionality will not be affected for anyone who uses Windows Vista, Windows 7, Windows 8 or any mobile device. Please contact our office with any questions.

We recommend using either Google Chrome or Mozilla Firefox for the best user experience. You can download Google Chrome or Mozilla Firefox using the links below. Internet Explorer and Apple Safari may not display all content correctly. Note: If you need to install Google Chrome or Mozilla Firefox, please choose your options carefully during the installation process as other 3rd party software can potentially be installed also.

Download Google Chrome
Download Mozilla Firefox

If you are logging in to the portal for the first time, you must log in using a personal computer (PC) or laptop. You cannot log in to the portal for the first time using a mobile device such as a smart phone or tablet. You must successfully log in to the portal using a personal computer (PC) or a laptop, in order to activate your mobile access to the portal. After you successfully log in to the portal from a personal computer (PC) or laptop, you may then log in to the portal using a mobile device such as a smart phone or tablet. Note: Laptops using Microsoft Windows 7 or Microsoft Windows 8 that convert into a tablet, should be acceptable for logging in to the portal for the first time. If you have any additional questions, please contact our office for further details.

If you are unable to log in to the portal, please make sure you are using the correct email address and password. If you do not know your password, please click the “Forgot your password?” link above. You may also contact our office to verify that the correct email address is registered with JWC.

Please be advised that you may need to download Adobe Reader, Java and Adobe Flash, if your computer does not already have them, to use the portal successfully. We have provided the links below for your convenience.

Note: If you need to install any of this software, please choose your options carefully during the installation process as other 3rd party software can potentially be installed also.

Download Adobe Reader
Download Java
Download Adobe Flash

If you are still having trouble logging into your portal, try restarting your computer. You can also perform the steps as described in the video below..

Please watch this video if you are having any of the following issues:

• Unable to log into the portal.
• Unable to view all information in the portal.
• Portal is not displaying data you are looking for.

How To Clear The Cache And Cookies In Your Web Browser